Guest Policies & Guidelines:

Non-Holiday Policies

Reservation Deposit: For boarding services, 50% deposit of the total amount is required to secure your reservation at the time of booking. If we do not receive your deposit within one week, your reservation may be canceled. Deposits are crucial due to high demand and limited availability, which often leads us to turn away other pet parents. The remaining balance will be due at the time of drop-off.
Cancellation Policy: If you cancel at least 48 hours prior to your scheduled boarding, a full refund of your deposit will be provided. Cancellations made within 48 hours or no-shows will result in forfeiture of the deposit. Deposits are non-transferable and cannot be applied to other services.
Remaining Balance: The remaining balance for your stay will be collected at drop-off.
Checkout Time: Boarding checkout is at 11:00 AM. Please ensure that your pet is picked up by 11:00 AM to allow time for us to prepare for incoming guests. Any guests not picked up by this time will incur daycare charges
Policy Changes: All pricing and policies are subject to change without prior notice.

Minimum Stay: A minimum 2-night stay is required during holidays to accommodate all pets.
Holiday Reservation Deposit: A 50% deposit is required at the time of booking for all holiday reservations. If the deposit is not received within one week, your reservation may be canceled.
Holiday Cancellation Policy: A 24 hour notice is required to receive a full refund of your deposit. For cancellations made within 24 hours prior to the holiday or in the case of no-shows, the deposit will be forfeited. Deposits cannot be used as credit for other services.
Holiday Period: The holiday period is defined as two days before and two days after the holiday date.
Holiday Rates: Rates during holidays are higher than non-holiday periods. Please call to inquire about current holiday rates.
Policy Changes: All pricing and policies are subject to change without prior notice.

Payment Policy: For day care services, payment is due in full at the time of drop-off.
Day Care Packages Refund Policy: Refunds for day care packages are available within 30 days of purchase. Any days used will be charged at the single-day rate.
Expiration: 5-day and 10-day packages expire 90 days from the date of purchase. 20-day care packages expire 6 months from the purchase date. Any unused days remaining after the expiration will be forfeited.
Policy Changes: All pricing and policies are subject to change without prior notice.